Effective Date: February 14, 2024
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE DIRECTV PERKS LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE INCLUDING BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES WITH US. THIS MEANS YOU GIVE UP JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE DIRECTV PERKS LOYALTY PROGRAM.
These Terms and Conditions apply to your access to, and participation in, the DIRECTV PERKS LOYALTY PROGRAM ("DIRECTV PERKS"), which is operated by DIRECTV LLC or its respective parent companies, affiliated companies, subsidiaries, partners, promotion and administration agencies and any entity which is involved in any aspect of the creation, production, operation, execution or fulfillment of DIRECTV PERKS collectively, ("DIRECTV PERKS Entities"). These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with DIRECTV for other products or services.
By participating in DIRECTV PERKS you agree that we may collect, use, process, share, and disclose information about you and your participation in DIRECTV PERKS in accordance with the privacy policy applicable to your DIRECTV Service. If you are a Satellite or U-verse customer, the privacy policy applicable to your service is the DIRECTV Privacy Policy. If you are a Via Internet or DIRECTV Stream customer, the privacy policy applicable to your service is the DIRECTV Video Apps and Device Privacy Policy.
DIRECTV PERKS is one way in which DIRECTV endeavors to reward and thank loyal customers. DIRECTV PERKS members can earn and accumulate tokens ("Tokens") that can be redeemed for DIRECTV PERKS benefits ("Rewards") online by visiting https://perks.directv.com (“Website”). Tokens are not for resale or purchase and cannot be transferred or exchanged for money. Tokens or Rewards received by such means will be void as solely determined by DIRECTV.
DIRECTV PERKS eligible members are able to participate in DIRECTV PERKS and the variety of promotional programs being offered, the “Promotional Programs”) offered via the Website, each governed by a separate set of additional terms and conditions or by official Sweepstakes rules, as applicable. By participating in a Promotional Program, you will be subject to the applicable additional terms and conditions or rules, and you agree to comply with and abide by such and the decisions of DIRECTV and its representative or the applicable administrator of the Promotion. You may be asked to provide additional information, including personal information, to receive Rewards as part of a Promotional Program.
To join and participate in DIRECTV PERKS, you must:
To join DIRECTV PERKS, go to https://perks.directv.com click “Become a DIRECTV PERKS Member”, sign into your DIRECTV account, and agree to the DIRECTV PERKS Terms & Conditions. Follow the optional prompts below to complete your DIRECTV PERKS profile:
Members are responsible for keeping their email address up to date and private. DIRECTV is not responsible for any undeliverable notifications, account security violations, or if a person redeems Tokens that are not their own. Members can voluntarily opt-out of DIRECTV PERKS at any time by contacting DIRECTV Support at 1-800-531-5000. Opting out of DIRECTV PERKS will not affect your DIRECTV customer status. Members who rejoin DIRECTV PERKS under the same billing account number will retain the tokens in their account minus any tokens that have expired. Monthly tokens will not be acquired while a member is opted out of DIRECTV PERKS. If a member rejoins DIRECTV PERKS with a new billing account number, their token quantity will start over at zero. Limit one DIRECTV PERKS loyalty membership account per DIRECTV Satellite or via Internet billing account number.
You can earn Tokens in the following ways:
DIRECTV PERKS Token earn opportunities and offers are subject to change, and may be modified, suspended or terminated at any time without notice. Offers void where prohibited by law. Other restrictions may apply.
DIRECTV PERKS has four (4) tiers based on DIRECTV customer tenure. Tenure is based on your most recent activation date associated with your billing account number. If you have multiple accounts associated with your DIRECTV User ID, the account with the longest tenure will be used. You will receive Tokens based on the tier that you are in after completing your DIRECTV PERKS registration. DIRECTV PERKS customer tiers are as follows:
RISING STAR: DIRECTV customers for up to two (2) years
A-LISTER: DIRECTV customers for two (2) – five (5) years
SUPERSTAR: DIRECTV customers for five (5) – ten (10) years
ICON: DIRECTV customers for over ten (10) years
DIRECTV PERKS profile Token earn opportunities and Token quantities outlined by tier:
DIRECTV PERKS Milestones and Token quantities outlined by tier:
*When multiple milestones land on the same day, members will receive the allotted Token quantities for each individual milestone, except when reaching a Tier Graduation milestone members will receive the allotted Tokens for Tier Graduation instead of Tokens for their Annual DIRECTV Anniversary.
DIRECTV PERKS Promotional Programs and Token quantities outlined by tier:
You can redeem Tokens in the following ways:
Tokens expire at the end of the twelfth (12) month in which such Tokens were earned. For example, if you earn Tokens on March 15 th of the current year, they will expire on March 31 st of the following year. The oldest accrued Tokens will be used first for redemptions. You can view and track your Token balance and available reward opportunities on https://perks.directv.com/ .
DIRECTV PERKS can be terminated at any time at the sole discretion of DIRECTV PERKS Entities. DIRECTV PERKS Entities are not responsible if DIRECTV PERKS cannot take place, or if any Reward cannot be awarded due to cancellations, delays, interruptions or failures due to acts of God, war, natural disasters, weather, acts or threats of terrorism, actual or threatened public health crises (including without limitation an epidemic or pandemic), strikes, lockouts, labor disputes, work stoppages, fire, acts of government, or other events outside of the reasonable control of DIRECTV PERKS Entities. If, for any reason DIRECTV PERKS is not capable of running as planned, including, without limitation, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of DIRECTV PERKS Entities, which, in DIRECTV PERKS Entities’ sole determination, corrupts or affects the administration, security, fairness, integrity or proper conduct of DIRECTV PERKS, DIRECTV PERKS Entities reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend DIRECTV PERKS or any part of the DIRECTV PERKS. If DIRECTV PERKS or any part of the DIRECTV PERKS is terminated or modified, notice will be posted on https://perks.directv.com/ . Any unredeemed Tokens at the time of DIRECTV PERKS termination or modification may be void and no longer have value. DIRECTV PERKS Entities shall have no liability for any unredeemed Tokens at the time of termination. Failure by DIRECTV PERKS Entities to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision.
DIRECTV PERKS Entities assume no responsibility for and will disqualify Tokens that are: invalid, altered, tampered with, unauthorized, fraudulent, or misdirected, whether caused by any of the equipment or programming associated with or utilized in the DIRECTV PERKS, or by any human, mechanical or electronic error that may occur in the processing of the Tokens or Rewards. DIRECTV PERKS Entities assume no responsibility for any typographical or other error in the administration of DIRECTV PERKS, errors in processing Tokens or Rewards, and the delivery of Tokens and Rewards, any problems or technical malfunction of any telephone network or lines, mobile phone, computer systems, online systems, servers or providers, computer equipment, software, failure of any e-mail or players on account of technical problems or traffic congestion on the Internet or on any web site, or any combination thereof, including, without limitation, any injury or damage to participant’s or any other person’s computer system/software or mobile phone or other portable electronic device related to or resulting from participation or downloading any materials in DIRECTV PERKS. Use of any device to automate or subvert the earns of Tokens or redemption of Rewards is prohibited and any Tokens or Rewards received by such means will be void. No software-generated, robotic, programmed, script, macro or other automated Token earnings or Reward redemptions are permitted, and any redemption requests received by such means will be void. DIRECTV reserves the right in its sole discretion to disqualify any person they suspect or find: (i) to have used a software generated, robotic, programmed, script, macro or other automated system; (ii) to have tampered with the process or the operation of DIRECTV PERKS; (iii) to be acting in a disruptive manner, or with the intent to annoy, abuse, threaten or harass any other person; (iv) to display behavior that will bring such participant or DIRECTV PERKS Entities into disgrace; (v) to have provided inaccurate information on any legal documents submitted in connection with DIRECTV PERKS; or (vi) to be acting in violation of these Terms and Conditions. ANY VIOLATION OF THESE TERMS AND CONDITIONS BY A PARTICIPANT WILL RESULT IN SUCH PARTICIPANT’S DISQUALIFICATION AS A MEMBER OF THE DIRECTV PERKS AND ALL PRIVILEGES AS A MEMBER WILL BE IMMEDIATELY TERMINATED.
IN THE EVENT PARTICIPANT ATTEMPTS TO BRING A CLAIM, ACTION OR PROCEEDING AGAINST DIRECTV PERKS ENTITIES DESPITE AGREEING NOT TO DO SO IN THE ELIGIBILITY SECTION OF THESE terms and conditions, As a condition of participating in DIRECTV PERKS, participant agrees that: (i) under no circumstance will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, punitive, incidental, consequential or any other damages, other than for out-of-pocket expenses; (ii) PARTICIPANT WAIVES THE RIGHT TO A JURY TRIAL OF ANY AND ALL ISSUES AND THAT all causes of action arising out of or connected with DIRECTV PERKS, or any tokens or rewards awarded, shall be resolved individually -- without resort to any form of class action -- by BINDING arbitration (by a single neutral arbitrator selected by DIRECTV in its sole and absolute discretion) ; and (iii) any and all claims, judgments and awardS shall be limited to actual out-of-pocket costs incurred, but in no event SHALL SUCH CLAIMS, JUDGMENTS OR AWARDS INCLUDE attorneys' fees. DIRECTV PERKS shall be governed by and construed in accordance with the laws of the state of Colorado.
ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE ANY WEBSITE ASSOCIATED WITH DIRECTV PERKS OR UNDERMINE THE CONTENT OR THE LEGITIMATE OPERATION OF DIRECTV PERKS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAW AND SHOULD SUCH AN ATTEMPT BE MADE, DIRECTV PERKS ENTITIES WILL DISQUALIFY ANY SUCH PERSON, AND DIRECTV PERKS ENTITIES RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON OR PERSONS TO THE FULLEST EXTENT PERMITTED BY LAW.
DIRECTV PERKS is intended for personal use only. Commercial use is prohibited. DIRECTV PERKS is not targeted towards, nor intended for use by, anyone under the age of 18.
Any dispute arising out of this agreement or the Perks Program is subject to binding Arbitration ON AN INDIVIDUAL BASISpursuant to the provision contained in your applicable DIRECTV terms of service. THIS MEANS YOU GIVE UP JURY TRIALS OR CLASS ACTIONS.
You shall indemnify, defend and hold harmless DIRECTV and its collaborators, suppliers and licensors, and their officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of, in connection with or related to the following:
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, excluding its conflicts of law principles. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. To the maximum extent permitted by applicable law, You and DIRECTV agree that any cause of action arising out of or relating to this Agreement or Your use of the Device must commence within one (1) year after the applicable cause of action accrues in accordance with the dispute resolution provision. Otherwise, such cause of action is permanently barred.
You may reach DIRECTV Customer Service by calling 1-800-531-5000 to speak to a representative.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall not be affected and shall remain valid and enforceable to the fullest extent permitted by law.
Except as provided herein, the failure to exercise a right or require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.
Any provisions of this Agreement which by their express language or by their context are intended to survive the termination of this Agreement shall survive such termination.
